In this presentation Amanda will address the ʽwhyʼ of resistance and delay in implementing document management systems and in doing so will highlight some effective interventions that build value into any document management programme.

She will illustrate her presentation with numerous examples and will reveal why seemingly counter-intuitive interventions are effective. 
Including:

» Managing risks requires some serious ʽrisk takingʼ
» Taking notice of people who break the ʽrulesʼ pays dividends
» Finding the ʽwisdomʼ of the group in the most unusual places
» Teams need to include a significant proportion of ʽblockersʼ and ʽcomplainersʼ
» Understanding mental models is key to building the right kind of flexibility and effective presentation
» An amazing example of concept to ʽlive systemʼ