What's so important about Taxonomy and Information Architecture?

You wouldn't build a bridge or a house without a plan, why would you build your document set or website without one? The combination of a well thought out IA and a good Taxonomy structure forms the core of a plan that enables you to meet your users needs.  It defines how your users will find the information they’re looking for in the information you provide them and helps you to keep it up to date and accurate.  This session will show how to design information (looking at both print and online examples) to improve the usability of your information and make your customers happier.  Learn what to do when starting out (or starting over) to improve the customer experience by improving usability and ‘information findability’.