Presenter Details

Emma Hamer BASc, is the founding principal and senior consultant at eHamerAssociates Ltd., Career & Performance Consultants (http://www.hamer-associates.ca/). Her field of practice is human performance improvement, both for individuals and for corporations; her passion is systematically removing obstacles to success. All are firmly founded on in-depth root-cause analysis of human performance gaps and the subsequent design of creative interventions to close those gaps.

Introducing and implementing new systems—whatever their complexity—means changing how people contribute to and use the systems. Matching new tasks to the right people with the right critical skills is a key area of concern. Emma provides change and performance management support during all phases of the selection and implementation process, helping management, contributors and users close the gap between intent and actual impact of the changes. Emma is an acclaimed and internationally active speaker and presenter on change and performance management and leadership challenges. She has presented and published on the topic of content management from the human performance and organizational development perspectives.

Founded in 2002, eHamerAssociates Ltd. works with individual and corporate clients to improve their performance. In circumstances where an organization has implemented new systems, or after a substantial redesign of the workflow, the expected efficiencies, benefits or savings do not always materialize immediately. Sometimes, performance can even dip below the levels attained before the implementation of a new system. Perplexing, frustrating, and often very hard to explain.