Congility 2011 Conference Call for Speakers

This is the call for speakers for Congility 2011 – the new conference replacing X-Pubs, Europe’s Largest XML Conference.

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Speakers receive free entry to the two-day conference. We are calling for end-users delivering their case studies and consultant and specialist educational or case-study presentations.

Congility 2011 theme:

"Content Integration: Leveraging Content Standards to Improve Customer Experience"

Date:

24-26 May 2011    

Submission Deadline:

• Notification of intent – ASAP
• Speaker bios/summary (~200 words each) – ASAP
• Full presentation - March 15, 2011

Venue:

Arora Hotel, Gatwick, UK.

Submission guidelines:

Improving delivery has wide implications for an organisation. Many still believe they can keep to their departmental boundaries when thinking about content, yet still provide the best customer experience. Is this possible, when audiences touch content through so many direct and indirect channels? For example, difficult to use information that wastes support staff’s time hinders their ability to provide quality service - but do we connect the dots between content and customer when they cross departmental boundaries?

So many organisations today still create, manage and deliver content in silos: training, services and support, marketing and technical documentation have their own organisational, structural, writing guidelines and even terminology. It is up to the content consumer – be they internal customer or external client - to navigate a forest of information for their answer.

Congility 2011 is going to address questions like:

• How can we make content agile and flexible enough to be leveraged across departments, websites, documents, projects and initiatives to help customers or would-be customers achieve their goals?
• How can we build a Content Strategy that is based on solid business strategy?
• What are the steps required to optimise delivery for the illusive ‘user orientation’ that we all talk about?
• How can we share standards across teams using structure and those that aren’t (yet?)?
• What organisations have done it, and have measurable results to report back?
• What is the role of metadata and taxonomy and how can we roll them out for maximum ROI?

If you’ve got a story related to any of the above - Congility 2011 wants to hear it.

Presentations should be educational, conceptual or "thought-leading" oriented presentations, i.e., not a commercial sales pitch. Congility still encourages presentations be delivered as much as possible in reference to, a specific project involving XML, and its related standards like DITA and S1000D.

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+44(0)208 722 8400 / From North America 011 44 208 722 8400